Questions, answered straight.

Yes. The Windows and Mac apps and the browser version are free. You need a free Jump.AFRICA account.

No. Messages are encrypted on your device for the recipient’s devices only. Our servers pass sealed messages along and cannot open them.

No. If the recipient is offline, the sealed message waits in our relay’s memory (never on disk) for up to 24 hours, then it is delivered or dropped. You can switch a chat to live-only delivery so nothing waits at all.

Burn mode sends messages that are never saved anywhere — not on our servers and not on either device. The recipient taps to view, and the message is destroyed after the timer you set, from 10 seconds to 5 minutes.

The desktop app hides its window from screenshots, screen recordings and screen sharing on Windows and Mac. Nobody can stop someone photographing a screen with a phone, so use burn mode with people you trust.

No. You sign up with an email address. To start conversations you verify your ID once; you can receive messages straight away.

So that everyone who can message you is a real, accountable person. It keeps out bots, scammers and spam, and the same check unlocks the Jump.AFRICA wallet and Quick Exchange.

No — and we think that’s a feature. Your messages are private, but your account belongs to a verified member. If you need anonymity rather than privacy, this isn’t the right app.

Sign in on another device and unlink the lost one from Settings → Linked devices; it stops receiving immediately. If you set a passcode, the history on the lost computer can’t be read without it.

No. Each device keeps its own encrypted history and nothing is copied through our servers. That’s the price of not storing your messages. Use Saved messages to keep notes in sync between your own devices going forward.

Our Microsoft and Apple developer certificates are still being issued. The app is safe to install; you can compare the file with our published SHA-256 checksums. See the download page for the one-time steps.

Use Messages in your mobile browser at jump.africa/network/messages for now. Native phone apps are on the roadmap.

We follow the law. We respond to valid legal requests for the account information we hold — such as your account details and when your devices connected — but we cannot provide message content because we never have it. Accounts used for fraud or abuse are removed.

Not yet. One-to-one chats, Saved messages and multi-device are available now; encrypted groups are coming.